Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or call us at +91- 9350881976.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, you can write to our customer support team on email@example.com or call us at +91- 9350881976.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund
within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
How do I return an item purchased through SARV.
Since Products are manufactured by Us and go through stringent quality checks, we will ONLY take returns for orders which are verified by our team or are special cases.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
I have received a damaged or
defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality
check processes before they leave our warehouse. However in the rare case that
your product is damaged during shipment or transit, you can request for a
replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
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Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.
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