Return & Policy
Return:
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been
shipped yet, you can write to our customer support team on info@garageequipments.com or call us at +91- 9350881976.
In such cases, the order will be cancelled and the money will be
refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not
yet been delivered, you can write to our customer support team on info@garageequipments.com or call us at +91- 9350881976.
Once we receive the product(s) back and verify its
packaging/condition, we will refund your money within 24-48 business hours.
How will I get refunded for the
cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund
within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it
is being returned, we process the refund once the products have been received
and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
How do I return an item
purchased through SARV.
Since Products are manufactured
by Us and go through stringent quality checks, we will ONLY take returns for
orders which are verified by our team or are special cases.
Which are the items that cannot
be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided by brand
I have received a damaged or
defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality
check processes before they leave our warehouse. However in the rare case that
your product is damaged during shipment or transit, you can request for a
replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent
a wrong product, you can follow a few simple steps to initiate your
return/refund within 5 days of receiving the order:
1. INTRODUCTION
The domain name www.garageequipments.com ("Site")
is owned and operated by M/s. Sarveshwari Technologies Limited.
This Privacy Policy ("Policy")
describes the type of personal information we collect from our User, purpose
for collecting such information, how we use it, with whom we share it and the
choices available to our customers regarding our use of the information. We
will not disclose the personal information and sensitive information (meanings
ascribed in clause 2 below) shared by the user other than in compliance with
this Policy. If you do not consent to any of the terms enumerated in this
Policy, do not proceed to use the Site.
Our Policy is subject to change at any time without notice. Your
continued use of the Site following such changes to the Policy constitutes your
acceptance of the changed Policy and to be bound by such changes. If you do not
continue to use the Site following change in the policy but take no action with
respect to your personal information and sensitive information with us, our use
of your personal information and sensitive information shall remain subject to
the Policy in effect prior to the change. You are responsible for periodically
reviewing this Policy in order to be aware of any changes thereto.
2. WHAT WE COLLECT
We may collect personal identifiable
information from you when you save or otherwise provide us when you set up a
free account with the Site OR when you communicate with us via phone, email,
chat, etc OR when you fill an entry to participate in any contest, promotion or
survey, etc. OR use the service of Gift Card on the Site OR when you
participate at one of our events, etc. As a result of these actions you might
supply us with personal information, such as your name, e-mail and postal addresses,
phone number(s), credit card information, names of people to whom purchases
have been shipped including address and telephone numbers, IP addresses,
product interest information and in certain circumstances, your opinions and
individual preferences, etc (collectively "Personal Information").
When you visit this Site, our social media platforms, or our social networking
or mobile applications, may also collect certain information about your device
or usage by automated means or by using technologies such as cookies, web
server logs and web beacons.
You may also provide us with information
like financial information such as Bank account or credit card or debit card or
other payment instrument details, password, physical health condition; medical
history, sex, etc. (collectively "Sensitive Information") for availing the
services at our Site.
We may also maintain a record of your product interests and
acquire information about you from our present and/or future affiliates.
This Site is directed to be used by adults only who are above the
age of 18 years. If you are not an adult, while you may look at our Site, but
you should not make a purchase, register, or submit personal information to us.
We or our associates / affilates do not knowingly collect information from
minors.Minors should not be using the Site with any personal information. In an
event of default by the minor, the parent or the guardian will be liable to
compensate for whatsoever damages arising out of such wrongful use by the
minor.
4. WITH WHOM WE SHARE THE PERONAL AND SENSITVE INFORMATION
Only the persons authorized by us shall have access to your Personal Information and Sensitive Information. We may share your Personal and Sensitive information only to those mentioned below and they are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy:
- Our affiliates;
- Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
- Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to
any third party. However, should we plan to merge/sell all or substantially all
of our business to another business entity or similar other transaction or be
required by that business entity, we may transfer or disclose your Personal
Information and Sensitive Information to that business entity who may collect,
use or disclose such information for the purposes of evaluating the proposed
transaction or for operating and managing the affairs of the acquired business
or for other purposes identified in this Policy.
Notwithstanding anything contained in this Privacy Policy, we
reserve the right to disclose any Personal Information or Sensitive Information
that may be required to be disclosed mandatorily under applicable law or where
the disclosure is necessary to comply with any legal obligation or to law
enforcement authorities or other government officials, without prior notice or
consent of the site / app user.
5. COOKIES
We may track your preferences and activities on the Site.
"Cookies" are small data files transferred to your computer's hard-drive
by a website. They keep a record of your activities on the Site making your
subsequent visits to the site more efficient. Cookies may store a variety of
information, including, the number of times that you access a site,
registration information and the number of times that you view a particular
page or other item on the site. The use of cookies is a common practice adopted
by most major sites to better serve their clients. Most browsers are designed
to accept cookies, but they can be easily modified to block cookies.
By continuing the use of the Site, you are agreeing to our use of
cookies. If you do not agree to our use of cookie, you can block them in your
browser setting, but you may lose some functionality on the Site.
6. HOW WE RETAIN OF SENSITIVE PERSONAL DATA OR INFORMATION
We will retain your Personal and Sensitive
Information only as long as it is reasonably required or otherwise permitted or
required by applicable law or regulatory requirements. We may also retain your
Personal and Sensitive Information so long as it is necessary to fulfil the
purposes for which it was collected (including for purposes of
meeting any legal, administrative, accounting, or other reporting requirements).
Your Personal and Sensitive Information is safeguarded against inappropriate
access and disclosure, as per this Privacy Policy.
We also maintain appropriate and adequate administrative,
technical and physical safeguards designed to protect your Personal and
Sensitive Information against accidental, unlawful or unauthorized destruction,
loss, alteration, access, disclosure or use.
7. OPT-OUT
The Site provides an option to all the users to opt-out of
receiving any promotional or marketing communications from us. If you do not
wish to receive any promotional or marketing communications from us, you can
contact us at the address provided below.
8. SECURITY
We endeavour to keep your Personal and Sensitive information
secure, up-to-date, accurate in the best possible manner as it may be necessary
for the purpose for which it was collected. We value the importance you attach
to your Personal and Sensitive Information given to us and therefore we have
(i) taken all reasonable measures and precautions to keep such information safe
and secure and to prevent any unauthorized access to or misuse of the same; and
(ii) enable you to review and edit the same.
However, we shall not be liable to any user
for any loss, damage (whether direct, indirect, consequential or
incidental) or harm caused to the user due to the unauthorized
access or misuse of the Personal or Sensitive Information by any third party.
9. CONTACT INFORMATION
Customer Service Desk
E-mail id: info@garageequipments.com
Phone: +91 9350881976
Contact Days:
- Monday to Saturday (9:00 a.m. to 6:00 p.m.)